No service/ no internet

I am writing to express my frustration with the recent service I have received from Vodacom. Two technicians were sent to my house to connect my WiFi, yet, unfortunately, nothing has been done successfully. I've tried reaching out to the call centre to escalate the issue, but I have not received any feedback from TT Connect or Vodacom. I have explained my situation multiple times – I moved from one apartment to another and need a simple change in my WiFi connection. However, the service has been nothing short of pathetic. Could you please look into this matter urgently and provide me with a resolution? Your prompt attention and assistance would be greatly appreciated.

I sent pictures to Busisiwe Mzinzi to escalate to TT connect she didn’t come back with feedback I call Jaftha from to connect he ignored calls and he’s one of the guys who said my network will be back after 10 min to 30 min