No service, no feedback, protocol my ass!

After struggling for 2 months to get a router relocated, numerous calls from ME to find out what is happening, having to explain the entire issue to a new call centre agent EVERY WEEK FOR THE PAST 2 MONTHS because none of them actually did what they are paid for and added comments to the system, and after having paid installments for fibre THAT I HAVE NOT HAD SINCE JANUARY, I am now expected to pay R1500 towards the installation of the router. The audacity, after 2 months of absolutely NO SERVICE from this useless service provider, I am STILL expected to pay a ridiculous amount, over and above the installments I have been paying whilst having NO SERVICE, NO CONNECTION, NO FIBRE. Weekly follow up calls to a useless call centre, each of them making the same empty promise - we will contact you within 24hours. Last week, after my 1st Hellopeter complaint, same empty promise. No feedback or service from Vodacom whatsoever! Instead, I am expected to not only pay this ridiculous amount, but I also have to email ANOTHER USELESS SUPERVISOR to lay a complaint, after being told that I need to follow protocol and pay the R1500. Protocol? PROTOCOL?? My signed contract says I am paying for a service - what am I currently paying for??? If I could rate them -10 stars, I would! Been a customer since 2004 but is definitely moving to a different service provider after this!