1 reviews | Active since Aug 2015
No service, no feedback, no help, no good
I tried to use my 3G on Tuesday 4 August. I logged onto the internet and a message apeard to say that my 2 GIG data was finished and i need to top it up. I have never used all my DATA in one month in the past 6 years. Thus you can amagine my surprize as by the 4th it was depleted.<br> <br> I logged a service call with Vodacom and i was told it would take 24 hours to sort out the problem and for someone to get back to me. I use my 3G for work as i work from home and explained that 24 hours is no good and i need to speak to a manager. the consultant took my number and I was told her manager will call me back. this never happened.<br> <br> Yesterday I called as 24 Hours had gone by and I was told that they dont have an answer yet and I will hear from them on the 20th of th month. this will be 2 weeks and 2 days that i have to run arround and find other ways to do my work. I once again asked for a manager to call me back and \Swen"never did.<br> <br> I also never received any account billing from Vodacom since last year and i asked numerous times for them to send it on a monthly basis. I never receive it.<br> <br> I was also billed for 6 months for an account that i never opened. No billing... """
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Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
