No Service, No Feedback

Received a call from "Vodacom" in September offering me a new package with additional benefits at a lower cost, i asked the agent 3 times on this call if she is sure that it would be at a lower cost and i was assured all 3 times that it will cost less.

I noticed in the beginning of October that an extra R200 was deducted from Vodacom, when i enquired i think the 8th of October they said they will investigate and revert back, followed up and was told the query is sitting with Elite Mobile, one of the companies they use to upgrade the Vodacom clients.

Followed up again a week later as i did not receive feedback and was transferred to Elite mobile, Sibusiso said it would take two weeks to resolve and told me he would phone me on the 12th of November as they have to retrieve the call and listen to it before giving feedback. No feedback received on the 12th, phone today and they have not received the call, with another looming deduction coming up would this ever be resolved.

Pathetic, a rating of 1 out of 5 is too good!