1 reviews | Active since Jan 2014
No service, no feedback!
<p>I'm writing this as a follow up on my previous Hello Peter review on Vodacom, that was posted on 25 March - as that one seemed to basically have just been ignored...</p> <p> </p> <p>I did receive usual "we're so sorry to have incovenienced you (again) and one of our agents will get in contact with you soon" mails and actually did receive a call from Mrs Waheeb Bailey 5 days later, however as I couldn't take that call at that moment I arranged with her to please phone me back at a certain time the following day, which was a Friday, or else if she couldn't to then please phone me first thing on the following Monday morning . It's now more than a week later and I still haven't heard back from her or anyone else at Vodacom - although they will most probably be try to claim that they "did try and call me" but that they couldn't get through - the reason being that their network isn't up to scratch - the same reason why I contacted about 9 months ago in the first place!! I'm now receiving voicemail after voicemail from people who tried phoning me and then got through to my voicemail - without my phone ever ringing or even displaying a missed call!! Besides that I can't remember when last I was able to send a sms that didn't come back as "not sent" (a problem that they told me many of their other clients are also experiencing!). I've really had it with this now and besides the fact that they've been been deducting their debit orders as usual for the past 9 months for services that they're clearly not providing, the fact that they can't even get the basics right by just getting in contact with one of their "valued" clients who has been struggling to this extent over such a long period is just plain sad and pathetic...</p>
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Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
