No Service, No Due Dilligence, No feedback...

Item: Vodacom
Rating: 1
Author: Salok S

Submitted requested documents for ***** query on 30 June...today,17 days later, Dimakatso at the branch has not forwarded the documents to the ***** department. After several telephonic attempts to confirm, No feedback is given (no ref number), no reference number given Yet, like clockwork, they continue to debit my account. Branch Manager, Jason escalation of the query with urgency is a welcome relief, giving a glimmer of hope

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Jul 2022, 16:34

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Jul 2022, 16:34

Official

Salok S's updateReviewer Update

03 Aug 2022, 13:47

Due Diligence at account opening stage is all that is required.
If Mr Price, Sheet Street and similar companies called to confirm, using the correct contact details, not those provided by the *********, then your losses will be minimal.

Simple due process...

Unimpressed

Salok S's update03 Aug 2022, 13:47

Reviewer Update