NO Service NO Customer Support

Still struggling with Vodacom Fiber. After my lasts complaint Naadir Patel phoned me- I was so grateful that we can start the cancellation proses, I've got confirmation from him that our problem will be sort out and our line will be cleared a.s.a.p. It's been a week. Documentation was send through, than our follow-up calls are not answered. I had to phone the call center again to follow-up on the cancellation nothing is captured on their system and they don't even know this guy ... his not even listed on their system? What kind of company are you running? I just want you to open my **** line so I can move to another provider whom I can pay for the service they provide... It's been a month that I struggle to get some sort of survive... first no activation ... and now you wont give me my line back and all the paper work has been submitted. Please if there is a manager please manage your people and get it done. You want to charge a 30 day cancellation policy but I've received no service? You are a bridge of contract and now you want to make a statement that you follow the fine print on your document without providing a service in the first place.