1 reviews | Active since Mar 2024
No service, no contacts, no mail contacts, wrong amount charged.
Terrible service. Payment for June did not go thru due to banking change. They told me to pay directly and I did so. I told them to cancel the debit order and I will pay as soon they send me the statement. Today 7th of July I received the statement and to my surprise there is a double charge of the full amount due for June. I tried to contact them, the 135 cannot be used because my account is disconnected, the Tobi support is not working as tells me to try later, no email account to contact anything, never mind accounts. My balance end of may was ZERO. so at most would be July and anything left from June, no 3 charges. After being with same number from day one, 30 years ago, this is the service you get from Vodacom. Shame on you.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
