No Service. No Clue. Worst EVER Service.
I called the call center with my now "Closed" reference number (Thanks Linda Mtshali. No this is NOT resolved. Why did you close the call?) Akhona Noji the first line support guy who dosnt understand what I need, tells me that JD Bykom was suppose to call me back 3 days ago and he doesn’t know why he has not called, but he will open another ticket for me. What kind of service is this!! Avoid Vodacom at all costs. they are useless !!! All I'm trying to do is change I LAN's IP address. It's not rocket science!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Nov 2018, 14:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2018, 14:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
21 Nov 2018, 10:37Business has not responded!! This is an automated email!
's update21 Nov 2018, 10:37
Reviewer Update
Business has not responded!! This is an automated email!
Vodacom's replyOfficial
29 Nov 2018, 12:42Dear Grant,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised that Mary has responded to you via email and she will contact you today at 5pm. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised that Mary has responded to you via email and she will contact you today at 5pm. Regards Consumer Website Team(SA)
Vodacom's reply29 Nov 2018, 12:42
Official
Dear Grant,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised that Mary has responded to you via email and she will contact you today at 5pm. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised that Mary has responded to you via email and she will contact you today at 5pm. Regards Consumer Website Team(SA)
's updateReviewer Update
02 Dec 2018, 08:19Hi
Still waiting for Mary to phone me!! It’s been another week!!
I’m so disappointed with Vodacom !!
All you do is make empty promises.
I need this resolved today !!!!!!!
's update02 Dec 2018, 08:19
Reviewer Update
Hi
Still waiting for Mary to phone me!! It’s been another week!!
I’m so disappointed with Vodacom !!
All you do is make empty promises.
I need this resolved today !!!!!!!