sU
sally-ann Urtel
1 reviews | Active since Nov 2014
31 Dec 2018, 07:01
No Service & No Care
This is now week four that we have limited to no signal, even the technician who came out in week 1 of complaining stated the tower is operating at 15%. We are a community in Mpumalanga running lodges and pay hefty prices for no service delivery, how are we supposed to run our business's or should we put in a claim for loss of revenue against Vodacom? Over and above this, we are in a rural area so should there be an attack on one of us we have no way of communicating so could very well be the next farm ****** statistic. It is about time that people in rural areas start migrating to one of the other networks as Vodacom does NOT care.
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Replies (7)0
Replies (7)
Vodacom's replyOfficial
31 Dec 2018, 08:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2018, 08:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
sU
sally-ann Urtel's updateReviewer Update
31 Dec 2018, 09:06Due course could be anytime from now to never. This response is computerised so means nothing
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sally-ann Urtel's update31 Dec 2018, 09:06
Reviewer Update
Due course could be anytime from now to never. This response is computerised so means nothing
sU
sally-ann Urtel's updateReviewer Update
31 Dec 2018, 09:53Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]
sU
sally-ann Urtel's update31 Dec 2018, 09:53
Reviewer Update
Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]
sU
sally-ann Urtel's updateReviewer Update
31 Dec 2018, 15:30Latest update re this absolutely poor service is an SMS received stating issue resolved. At no time did anyone contact us and we still have no signal so HOW can this issue be resolved???
sU
sally-ann Urtel's update31 Dec 2018, 15:30
Reviewer Update
Latest update re this absolutely poor service is an SMS received stating issue resolved. At no time did anyone contact us and we still have no signal so HOW can this issue be resolved???
sU
sally-ann Urtel's updateReviewer Update
31 Dec 2018, 15:32Vodacom "Hellopeter" team has called me now and all they can do is send the query to the service department who by the way is the same department that changed my query into a resolved state......is there any hope?
sU
sally-ann Urtel's update31 Dec 2018, 15:32
Reviewer Update
Vodacom "Hellopeter" team has called me now and all they can do is send the query to the service department who by the way is the same department that changed my query into a resolved state......is there any hope?
Vodacom's replyOfficial
31 Dec 2018, 15:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is in hand with our Network Team and priority has been requested.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is in hand with our Network Team and priority has been requested.
Regards
Consumer Website Team
Vodacom's reply31 Dec 2018, 15:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is in hand with our Network Team and priority has been requested.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is in hand with our Network Team and priority has been requested.
Regards
Consumer Website Team
sU
sally-ann Urtel's updateReviewer Update
04 Jan 2019, 08:07Again on the 3rd January and 4th January 2019, messages have been received stating issue resolved. The signal is still just as bad, no contact or feedback from Vodacom on what they did to supposedly resolve the issue.
This is just testament to the lack of care Vodacom has for the man on the street.
sU
sally-ann Urtel's update04 Jan 2019, 08:07
Reviewer Update
Again on the 3rd January and 4th January 2019, messages have been received stating issue resolved. The signal is still just as bad, no contact or feedback from Vodacom on what they did to supposedly resolve the issue.
This is just testament to the lack of care Vodacom has for the man on the street.