RF
Rene F

1 reviews | Active since Apr 2010

11 Mar 2016, 11:12

No service - No call - Utterly discuss ted

Vodacom - I asked on the 29 th February 2016 for Retention/Cancellation of two contracts *** - and was given an amount of R352.39 for contract to be cancelled - I paid the money immediately after quote was given of R352.39 01.03.2016. Also on *** I ask for retention and contract to be cancelled - They quoted me R1967.32 which I paid 03/03/2016 - the quotes was send 01.03.2016. Both quotes was valid for 7 days.<br> All of a sudden Vodacom charged me again on both these contracts - In my retention the amounts was already quoted - on *** i got a new invoice for R156.00 (with a sms bundle included - My Apple ipad can not even sms. Or phone or message. And also a new invoice on *** - a Laptop instalment 3g for R80.01!!!!! No Vodacom my retentions had amounts in I was charged with and cancelled - Where are you getting new invoice amounts from? I even lost all my data after retention of 2gb and 1 gb. Get your act together.

0
Replies (1)
Vodacom
Vodacom's reply11 Mar 2016, 14:00
Official
Hello fourier,

As discussed telephonically, your query is being attended to.

We apologise for any inconvenience.

Vodacom Consumer Web Team