No Service, No Assistance = 1025+ future contracts with Vodacom deal to be cancelled

Vodacom, service delivery and customer care should be your biggest concern even if you became a leader in the industry.

Poor service and poor staff placement to handle your customer care is no excuse.

This review is done as I have see the lack of interest by Vodacom staff to resolve a contract matter my wife has been struggling with.

To place things in perspective it has shed some light of concern on how you handle your customers and have placed doubt in my mind if I would now even consider giving you any of my companies business.

Last week I received confirmation from Bing (Microsoft search system) that a partnership can be established between their systems and my own.

This morning I was also lucky to receive word that Google Business and my IT firm will be working together.

This brings me to the matter of my wife's simple contract upgrade.

We had a Hellopeter matter listed and attended to and after numerous calls we were informed that the package which we have been struggling to get can be obtained.

On the last phone call we received on that ticket all was fine that an online upgrade can be done.

So we tried and since the process was submitted we have been ignored, no feedback and the order for the upgrade has not been finalized or sorted out.

This brings the concerns, as if you ca not even handle a simple upgrade via online service for my wife's account to the laptop package deals she wants, then how will you be able to handle my bulk and corporate contracts.

Your staff who have not done their work has created an environment where we do not trust your enterprise to handle our contracts.

I can not email corporate companies like Bing and Google with the wording that my staff could not complete work or finalize tasks due to our equipment which are under contract is not delivered or ready.

So if you do not finalize my wife's requested upgrade by end of business today with her delivery for tomorrow then my initial 1025 laptop contract business will not be brought to Vodacom.

Plus all the phone contracts and data contracts which we intended to setup for the various staff across SA which would have needed it.