LL
Laura L

1 reviews | Active since Mar 2009

01 Mar 2015, 08:23

No service, no answer, to usage, no reply!

Since yesterday morning, all my applications are not working. Facebook, BBM, WhatsApp etc. I have a 24 month contract with Vodacom. Since yesterday, I have been calling Vodacom call centre several times, holding on for more than 30 minutes and then disconnect and try calling again.This morning, I tried again and still no answer at callcentre. I had to do internet banking yesterday already, but can't. My son's 9th birthday yesterday was terrible, as no messages could come through to my phone from family and friends. My phone is on loud speaker now playing African Dream to the utmost frustration and irritation for 53minutes now. Still no answer. But my debit order went through on time. This is very very very useless service, or NO service at all from Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 07:42
Official
Hello tjommie,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team