No Service Level

On 29 May 2020 I wrote a review about Vodacom's terrible customer service. It was only resolved on 9 June 2020. However, I was informed that if I wish to proceed to cancel my contract with Vodacom, I will have to do so at the end of June 2020. Thus I have been paying Vodacom since I upgraded in April for a product I could not use (faulty laptop) and I did not have access to the DATA for which I also paid for. Since yesterday, I've been calling Vodacom cancellation, as I was told I must do, and since yesterday I could not get through to a consultant to assist me. I was holding for a cumulative of 2 hours as I have been attempting to get through today, 2 July 2020 as well. All I hear is please stay on the line at the end of your call to evaluate the level of service you have received. I have received none quality service from Vodacom at all! To add insult to injury, I have another contract with Vodacom, which is due for an upgrade on cancellation and I have obviously opted to cancel the contract, which I did, but love and behold on my monthly statement the cancellation does not reflect as it says next payment due date is 31 July 2020. It seems the only way I get a reaction from Vodacom is when I post a review on Hello Peter, and then I must also say, only a week later even though they said within 24 to 48 hours a consultant will contact me! Vodacom has zero level of customer service. It seems that they do not give a damn about their customers. This is the reason I will cancel ALL my contracts with Vodacom. Are their consultants adequately trained?