ME
Mariette E
1 reviews | Active since Oct 2011
12 Jan 2020, 15:47
No service in town
I live in Dowerglen Ext 5, Edenvale. We have the worst signal at our house, and around the neighbourhood. MTN has full signal Here. I have reported the problem several times in the last few years but nothing gets done. I live in the city and yet I have better signal on my folks’ farm in rural North West. I am told a booster won’t work. Most places in my house I get “No Service”. When I do have service it is extremely poor with endless dropped calls calls and virtually no internet connection. What is Vodacom doing about this? I regret renewing my contract...
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Jan 2020, 16:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2020, 16:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ME
Mariette E's updateReviewer Update
15 Jan 2020, 21:10Hi There
I have not been contacted as yet. The problem remains. Please help urgently.
I have not been contacted as yet. The problem remains. Please help urgently.
ME
Mariette E's update15 Jan 2020, 21:10
Reviewer Update
Hi There
I have not been contacted as yet. The problem remains. Please help urgently.
I have not been contacted as yet. The problem remains. Please help urgently.
ME
Mariette E's updateReviewer Update
28 Jan 2020, 09:24I logged my complaint above 2,5 weeks ago and have had no response from Vodacom. Can someone please urgently do something about the problem?
ME
Mariette E's update28 Jan 2020, 09:24
Reviewer Update
I logged my complaint above 2,5 weeks ago and have had no response from Vodacom. Can someone please urgently do something about the problem?
ME
Mariette E's updateReviewer Update
04 Feb 2020, 12:28Hi there. Please note that there has been zero improvement despite claims that disruptions have been solved. Also, it is claimed that you provided me with feedback. I am not sure on which platform (sms, email, HelloPeter), but I certainly have not received any feedback until now in your private reply to this post.
It is not acceptable to say there is no timeline for adding a tower. In the meantime your customers can’t use your service properly. This should receive urgent attention.
It is not acceptable to say there is no timeline for adding a tower. In the meantime your customers can’t use your service properly. This should receive urgent attention.
ME
Mariette E's update04 Feb 2020, 12:28
Reviewer Update
Hi there. Please note that there has been zero improvement despite claims that disruptions have been solved. Also, it is claimed that you provided me with feedback. I am not sure on which platform (sms, email, HelloPeter), but I certainly have not received any feedback until now in your private reply to this post.
It is not acceptable to say there is no timeline for adding a tower. In the meantime your customers can’t use your service properly. This should receive urgent attention.
It is not acceptable to say there is no timeline for adding a tower. In the meantime your customers can’t use your service properly. This should receive urgent attention.