PT
Pam T

1 reviews | Active since Sept 2017

04 Sept 2017, 12:59

NO SERVICE IN ROSETTA KZN SINCE 1 SEPTEMBER 2017

NO SERVICE IN ROSETTA, KZN SINCE 1 SEPTEMBER 2017. I have not been able to use my cell phone to make any calls since Friday 1st September 2017 , not even to 111 or 082 111. It is not only me. It appears to be anyone who uses Vodacom and who lives in the vicinity of Rosetta, Natal Midlands. People are having to drive 12km to Mooi River in order to be able to pick up a Vodacom signal on their cell phones. Some people have driven distances to get signal and call in only to be told they can't have any data... It must be THEIR fault. I myself purchased 1Gb on 28th August. At the last check on the 31st I still had over 600MB. Since the 1st Sept, I am unable to get updates using *111# I am only able to communicate via WhatsApp and Facebook on my phone. I can assure you there are many IRATE customers in my area at the moment. ?? I suggest you get you act together before there is a mass exodus of your clients !

0
Replies (2)
Vodacom
Vodacom's reply04 Sept 2017, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PT
Pam T's update04 Sept 2017, 13:09
Reviewer Update
PLEASE NOTE - I CANNOT RECEIVE E ANY CALLS ON MY PHONE - NADA NONE! PLEASE GET TECHNICAL PEOPLE ONTO THIS PROBLEM AS A MATTER OF URGENCY.