LS
Lyle S

1 reviews | Active since Jul 2010

15 Sept 2017, 11:51

NO service in resolving dropped calls, double calls to get through & calls going to wrong numbers

NO service in resolving dropped calls, double calls to get through & calls going to wrong numbers. Problems reported to Vodacom, followed up thrice still no resolution.

Vodacom happy charge me for 5 contracts every month but I am not getting what I am paying for. Vodacom Ref # A7-UHVN-O4VX

PATHETIC

0
Replies (3)
Vodacom
Vodacom's reply15 Sept 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Sept 2017, 14:52
Official

Good Day Lyle,

Thank you for taking the time to voice your concern.

Kindly note that our network department will make contact soonest.

Regards

RO

LS
Lyle S's update20 Sept 2017, 11:48
Reviewer Update
Problem persists since July, still not resolved. Numbers dialed to wrong numbers, then hop to random numbers and continue to hop to wrong numbers. No feed back, should I contact the CPA and lodge a formal complaint?