MH
Marli H

1 reviews | Active since Nov 2019

08 Apr 2025, 13:56

No service in Losperfontein area GPS: S 25” 35′ 26 E 27″ 42′ 40

It is the worst company you can do a review for. Every year for the past 16years we do a Hellopeter review for Vodacom and every year the service gets worse than the year before. Less than a month ago we sat without signal on the farms. And yet again for the past 3 weeks we do not have signal. We loose signal every 5 minutes. That is if you even had signal for 5 minutes. This includes 5 vodacom phones. A vodacom Wi-Fi and a card machine with a vodacom sim card. Clients have to wait 20 to 30 minutes for the card machine to attempt to reach vodacom. The whole area is asking .... do you have signal .... Congratulations vodauselesscom. NO we do not have service from YOU. And whomever of the public who reads this ... 3 days from now vodacom will send a message asking us to rate their call from customer service .... this is after customer service never contacted us. As usual. Losperfontein Brits GPS: S 25” 35′ 26 E 27″ 42′ 40

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2025, 14:04
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team