No service from Vodacoms insurance department - does it even exist?

My experience with Vodacoms Cellular insurance is beyond shocking and frustrating. This post follows 2 previous posts and at least 5 store visits as well as countless attempts at phoning. Apparently you cannot contact "Finrite" (who does Vodacoms insurance) via phone, only email. And they do not reply to emails. even when you visit a store, the store is not able to get hold of a consultant at the insurance division.... leaving everybody's hands tied! After submitting my phone for repairs with a claim in January, they have now (in March) returned the unrepaired phone and removed the insurance premiums for it from my account - with NO authorisation from me. The fact that I paid the insurance premium for more than 2 years seems to have no impact. Vodacom - you kept my 2 devices on insurance and happily took the premiums every month - your excuse of "you can only have one device insured" is your mistake and not mine. The only way to view this is that you have ****** money from me for many months.. You do not even have the courtesy to call me, all I receive is a response to Hellopeter saying somebody will contact you - and that never happens. I will update the situation here on Hellopeter daily for all to see.