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1 reviews | Active since Jun 2017

25 Mar 2020, 10:20

No service from Vodacom Repairs

Vodacom Repairs

I hope someone at Vodacom repairs will be able to assist me. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 at Vodacom Chatz Klerksdorp to be sent to Vodacom Repairs Potchefstroom. The watche’s sensor backplate fell off. The watch still works 100%, the backplate just needs to be replaced. That’s all.

Before I sent in the watch I contacted Samsung South-Africa twice, they told me the ONLY accredited repairs services in South-Africa is Vodacom Repairs, and that I can only take the watch to them.

I did not buy the watch from Vodacom, I bought it from Technomobi. The watch is 4 months old.

I am really disappointed with your service at Vodacom Repairs. Since 9 March I still have not even received a job number. They say the reason is because the watch was not bought at Vodacom, they are waiting for Vodacom Repairs at head office to link the watch so they can know if it can be fixed under warranty. So now the watch have been sitting at Vodacom Repairs Potchefstroom since 9 March, nothing is being done, everyone is just sitting hands folded waiting for this e-mail.

If you have not received an e-mail after 16 days, don’t you think you should at least follow up? I simply can’t understand what the problem is. I have been a loyal Vodacom customer for as long as cellphones have existed, I would think I would at least get some sort of service.

I have even said to Vodacom Repairs Potchefstroom that I simply do not care about the warranty, just fix the watch I will pay for it! No, they are waiting for this e-mail.

It is only the backplate that must be replaced!!! I can’t buy a new backplate because Samsung does not sell parts to individuals.

Please, I am on my knees, please can someone just sort this out!

My cellphone number is ***

0
Replies (3)
Vodacom
Vodacom's reply25 Mar 2020, 11:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update25 Mar 2020, 12:34
Reviewer Update
I do not have any missed calls, and I have my phone with me.
You are welcome to call again.
I do have TrueCaller so maybe call from a number that isn't spammed.
's update17 Apr 2020, 12:17
Reviewer Update
Vodacom. I want to complain about Vodacom Repairs Job Number: ***9. I sent in my Samsung Galaxy Active 2 watch on 9 March 2020 to get the back plate replaced (see the whole ordeal above) After many complaints, the watch was finally booked in on only 25 March 2020 (Yes, something that should have taken 24 hours to do took you, Vodacom, 16 days to do.). The watch was sent from Potchefstroom Repairs to Johannesburg. According to the lady I spoke to at Vodacom Repairs she says the watch was received by Vodacom Advanced Repairs Center in Johannesburg. They send a quote for the repair to Potchefstroom Repairs center, which is obviously closed due to the lock down, to contact me with the quote to accept it before they can do the repair.Potchefstroom Repairs should have contacted me with the quote, but how on earth can they when they are closed? So when The Advanced Repair Centre didn't hear anything back from Potchefstroom Repairs Centre (because they are closed due to the lock down and Vodacom knows this very well) they simply returned the watch "unrepaired" You would agree when I say this is, from day one, unacceptable. From the the first time I have handed in my watch to be repaired I have received nothing but absolutely terrible and disgusting (actually no service at all) service from Vodacom. WHY couldn't the Advanced Repair Center just contact me directly with the quote via calling, sms or e-mail? WHY would they send the watch back "unrepaired" when they KNOW Vodacom Repairs Potchefstroom is closed during the lock down? WHY would the Advanced Repair Center even expect a reply from Potchefstroom Repair Center when they know the shop is closed. Now my watch is lying in a RAM Couriers Warehouse somewhere (for weeks now), to be send back to Potcheftroom, to be rebooked ,to be sent back to Johannesburg. THIS IS THE WORST CUSTOMER SERVICE EVER! I have not received any feedback from Vodacom at all.Does no one at Vodacom have any common sense? I am very disappointed in and angry with Vodacom and Vodacom Repairs and the whole ordeal already have been through.