No service from vodacom repair center

My 3 week old Samsung A3 is faulty. the phone went in for repairs on the 2de of April at the Alberton repair center. Job no ***1 we were told that it will take 3 working days to receive the phone back. this phone was like new out of the box with a R199 screen protector on in the care of Vodacom repairs. days later and after numerous calls and frustration the phone was then sent do the Advance repair center. At long last the phone was send back the Alberton Repair center for collection. i refused to accept the phone back due to damage done by the repair center to the phone the sim bay door on the A3 seem to have been forced open and was bent. the phone was then send back to the advance repair center on job no ***8. till today i have not received the phone back. i phoned *** were the call was answered by Cynthia Kyafela. the operator refused to pace the call through to her supervisor Neo Matshika. the then informed me that Vodacom can not find a problem with the phone and it will be send back to Alberton repair center today for collection. the phone is still faulty. and in repairs for a month now. No service in this regard.