NO SERVICE FROM VODACOM OR VODACOM CEO

Monday 13th December. On the Vodacom website, there was a laptop deal HP 14 i7 256GB SS for R249 over 36 months. I called your upgrade number and was told by the agent that the deal could not be found and to send screen shots of the deal which I did. Tuesday 14th December I have revisited your website and found this deal which is on your website now which was not on your website yesterday. I called the upgrade number again and was once again told this new deal can not be found anywhere. I was asked to send screenshots of this new deal which I did. Stephen Pennefather listened and understood everything I was explaining and even escalated this matter on my behalf. Someone called me during the day, explained the situation again and I was told that I would be called again. No one called back. Monday 20/12/2021. Given that it had been a holiday and I assumed people had been on leave and not able to process the deal, I once again visited your website for the deal and the Lenovo Yoga 9 still reflects as a deal. I sent an email following up on this but was told that someone from sales would contact me. Lisa from your sales team called me and was extremely friendly and tried to assist but she cannot see the deal on her side. At the time of sending this email the deal is still on your Vodacom website. Its been more than a week. Sent to *** Vincent called and disappeared after me repeating everything i stated in the email Tebogo then called and advised upgrades were closed until the 5th of Jan which I understood. After dead silence from the CEO office since last week and repeated emails this week for feedback or a call, I sent this email and still haven't received a call or an acknowledgement of my emails I am extremely disappointed by the treatment I am receiving from the Vodacom's CEO offices and I was hoping that this channel would be best to assist me. I do not have any words to describe how extremely disheartened I am by being ignored even though I have offered nothing but patience to you for nearly a month. Vincent, you called me once, promised to call me back which you never did. Tebogo called and told me you were not feeling well, which I totally understood and told Tebogo that I hope you recover soon. Tebogo when you called me and advised the upgrades would only be opening up on the 5th, I totally understood and didn’t insist or scream about it and said I would patiently wait as long as the issue gets resolved. Tebogo, you called me last week, telling me that the Yoga 9 had been approved with 10g data. I told you I was grateful and wasn’t expecting the data as that was more data than the contract I had wanted to upgrade to. You told me that this was something that Vodacom was offering me. Again, I was grateful as I wasn’t expecting anything additional. I was extremely happy about this as I would finally be getting a laptop as I advised it was extremely urgent hence me doing the application in mid-December in order to be prepared. You told me you would send me the quote. You then called me to tell me that the Yoga was no longer available as it was limited and Vodacom would not be getting it again. Instead of arguing the point with you or giving you grief about it, I once again understood. You then asked me if there was anything else that I was interested in. At that point I couldn’t recall the very first deal that I had app**** for but told you it was the HP. You said you would check and call me back. I then checked my emails and forwarded the original email I sent with the details of the HP. I have not heard from anyone at Vodacom since then. I sent an email yesterday for feedback and today for a call. Nothing. I am now without a laptop and the due date that I needed the laptop for has passed and this has left me looking totally *********** and with egg on my face, and this is what has left me disheartened as I do not know if Vodacom has decided not to assist me and not let me know or am I supposed to look elsewhere?

My ticket number is EC-173S-3NHZ78 Fwd: Upgrade issue

I have been more than patient and understanding but I draw the line when my emails are being blatantly ignored.