NO SERVICE FROM VODACOM ONLINE

i HADE A CALL FROM THE ONLINE SERVICE TO MIGRATE MY PACKAGES TO DIFFRENT PACKAGES AND THAT I WOULD SAVE R200 ON MY MONTLY DEBIT ORDE. THAT WAS THE ONLY REASON WHY I CHANGED MY PACKAGES FOR THE SAVING. BEGINING OF OKT WHEN THE NEW PACKAGES NEEDED TO KICK IN BUT I DEFFINITELY DID NOT SAVE MY DEBIT ORDER AMOUNT INCREASE BY A R1000. I FIRST PHONED ON THE 02/10/2024 TO CANCEL ALL THE MIGRATION OPTION . I SPOKE TO THANDO AND SHE EXPLAIN THEY CAN DO THE CANCELATION BUT I WOULD NEED TO PAY OKT DEBIT ORDER AND FROM BEGINING OF NOV THE CHANGE WILL ONLY BE MADE I EXPLAIN TO THEM THAT I AM NOT GOIONG TO PAY A R1000 MORE ON MY DEBIT ORDER THAT WAS NOT THE DEAL. SHE SAID SHE WILL NEED TO LOCK A COMPLAINT AND THEY WILL PHONE ME BACK IN 24 HOURS. NEVER DID I RECEIVE THE CAAL BACK SO I PHONE AGAIN I SPOKE TO KELLY A SUPERVISOR AND AGAIN SHE SAID I WILL RECEIVE A CAAL BACK. I DID RECEIVE A CALL BACK ON 04/10/2024 A GENTLEMAN PHONED ME BACK I EXPLAIN EVERTHING TO HIM AND HE SAID HE WILL COME BACK TO ME REGARDING ALL THE MIGRATION OPTION. I THEN RECEIVED ANOTHE CALL FROM THE SAME GENTLEMAN CONFIRMING THAT I WANT TO CANCEL ALL THE IMMEGRATION, I CONFIRMED THAT I WANT TO DO THAT. I HAVE NOT RECEIVED ANY CALLS BACK FROM THEM REGARDING THIS ISSUE WHE ARE ALREADY AT THE 18/10/2024 OF THE MONTH. I AGAIN PHONED ON THE 16/10/2024 LEFT A MESSAGE FOR KELLY TO PHONE ME I PHONE AGAIN ON THE 17/10/2024 LEFT A MESSAGE AGAIN FOR KELLY TO PHONE ME AND STILL I HAVE NOT RECEIVED ANY CALL BACK. MY DEBIT ORDER IS DEW MONTH END AND STILL THIS PROBLEM IS NOT SORTED AND NOBODY CAN GIVE ME FEEDBACK.