AvdW
Andre van der Westhuizen

1 reviews | Active since Mar 2010

16 Nov 2017, 08:39

NO SERVICE FROM VODACOM NETWORK SUPPLIER

I am sure that I am not the only person complaining lately about the poor... actually... NO Service... Vodacom is supplying their Customers! Well I myself have had numerous bad comments about the Service Vodacom is suppose to give! Well I am quite impress with the latest "TALK TO YOURSELF CONTRACT" Vodacom offers! It definitely does exactly what it says... you can only talk to yourself! I have logged numerous complaints about the coverage that does not exist anymore! When you try to get through to management the Management cannot be reached, you can only speak to the help desk??? Vodacom cannot supply a service anymore BUT they will also not release you from your contract??? I have my whole family and my business contracts with Vodacom and I just do not get any service or coverage from Vodacom! Then the more I ask them to resolve the matter the more they want to know which area... the more I tell them Nationally, the more they want to point it to a specific area! Vodacom cannot offer National or for that matter any Coverage! POOR Service is an understatement! Vodacom... you have NO coverage... get it in your head! The best is whilst a Vodacom consultant calls me from Vodacom, there is break in coverage... not once... but three times!? It is not as if I am in Put sonder Water, I am in Pretoria East Area! PLEEEEAAASE People, avoid the frustration and DO NOT SIGN UP WITH VODACOM! They have ZERO coverage! The only reason why I gave them one star is because HelloPeter is forcing me to give at least one star!

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2017, 10:24
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team