NO service from Vodacom fibre

Vodacom has been absolutely useless in getting my fibre connected. In March this year I was cit off for no reason at my old residence, I then moved and have been fighting since 18 April to get my fibre reconnected at my new place. i was promised I would be connected today. Today has come and almost gone and still no internet and the best their fibre department can do is "someone will call you back in 24-48 hrs" yet no-one calls back. Ever. I cannot cancel as I am tied in to a 12 month contract but have now paid for 2 months with no fibre and no resolution. This is unacceptable