No service from Vodacom Fibre

Vodacom Fibre - poor service

am writing to lodge a formal complaint regarding ongoing network problems. Date Issue Started: 3 October 2025 Friday evening 3 October 2025 we noticed that our Fibre connection was down, we woke up Saturday morning 4 October 2025, and asked some of our neighbours if they were also having issues and they also experienced connectivity issues. We then said we’ll log a call with Vodacom to find out what the issues is. On 4 October 9:31, I contacted Vodacom via phone and was advised that there was an area outage and that a team is looking into the issue, no ticket was number was sent to me. On 5 October 7:50 my wife called to confirm estimated time of fixing issue (neighborhood still off) operator confirmed they will sent a ticket number, at 8:52 I followed up but the issue remained unresolved and still no ticket number sent to my phone. @16:51 I called again to confirm status and ticket number received ticket number SR251005 – 896317. Rest of neighborhood was connected. On 6 October 11:04 I called again to follow up on status with no luck, my wife called again at 16:33 just to find out that the ticket that was given to us over the weekend was apparently resolved . I called back again at 18:16 and a new ticket number was issued SR*** On 7 October 09:10 my wife followed-up again operator stated that tickets logged over the weekend is usually not attended to (not mentioned to us over the weekend), and that the 24 hours waiting period only starts from the Monday and since the new ticket was issued on Monday we’ll have to wait another 24 hours, for a technician to call us as it seems there’s an issue with our Vumatel box, but he’ll mark it as urgent. On 8 October 06:43 my wife called to follow up again operator first stated ticket was closed, and when my wife asked to speak to operator she stated she made a mistake ticket is still open and that it’s now 72 hours’ time period for technicians, when my wife asked if she can speak to the supervisors she was advised there’s no supervisor and that she needs to call back again during the day. Despite several attempts to have this matter resolved, there has been no satisfactory outcome. My request that Vodacom urgently send out a technician as this is now 120 hours later with the issue still unresolved.