MJ
Madelein J
1 reviews | Active since Dec 2017
11 Mar 2021, 11:01
No service from vodacom
I want to add a line on my current contract for my son. On my contract there is an online authorised upgrade since 2019 that must be cancelled.Two weeks and consultant after consultant and its not done. Seems they have no idea what to do or whom must do it. Ive been a vodacom customer many years. Service is just getting worse.
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Vodacom's replyOfficial
11 Mar 2021, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team