NO SERVICE FROM VODACOM

8 Weeks ago our Vodacom fibre land line phone was taken by Vodacom for replacement. We were told the replacement unit would be delivered the next day. 8 WEEKS LATER WE ARE STILL WAITING FOR A PHONE despite emails and phone calls. Absolutely NO feedback has been given which is unacceptably poor service. A Vodacom agent did arrive to "fix the phone" about 3 weeks ago, despite the fact that the phone had already been taken away by Vodacom. Clearly within Vodacom there is no communication. PLEASE can someone give me some feedback.