NO SERVICE FROM VODACOM DATA Query

For the past 3 weeks, The Staff at Vodacom Nicolway in Fourways have been trying to assist me with an exorbitant use of data for which I am querying., NOBODY at the DATA Division have bothered to even allocate my query thus far, the logged query has been pushed from pillar to post with nobody bothering to actually deal with the data usage issue in question - REFERENCE Number: S3-85V2F-FW35E.<br> <br> Pathetic is an understatement this is the CEO's problem, There is NO SERVICE OFFERED. If they need more efficient, interested staff, I know MANY unemployed educated people who would gladly be employed by Vodacom - WHAT IS THE PROBLEM HERE? DEAL WITH IT!!