AG
Allison G
1 reviews | Active since Jun 2022
14 Jun 2022, 14:11
NO SERVICE FROM VODACOM CUSTOMER CARE
I went to the Vodacom store in Greenstone to add a data bundle to my current package. I only needed a small bundle as I have wifi at work and wifi at home. I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Allison G's updateReviewer Update
20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.
AG
Allison G's update20 Jun 2022, 12:53
Reviewer Update
Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.
AG
Allison G's updateReviewer Update
23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.
AG
Allison G's update23 Jun 2022, 07:55
Reviewer Update
I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.
AG
Allison G's updateReviewer Update
04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again.
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again.
AG
Allison G's update04 Jul 2022, 22:41
Reviewer Update
Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again.
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again.
AG
Allison G's updateReviewer Update
06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
AG
Allison G's update06 Jul 2022, 17:32
Reviewer Update
A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
AG
Allison G's updateReviewer Update
06 Jul 2022, 17:36 Write a review
I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
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I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
Write a reply:BoldItalicBulletsNumbers
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Allison G's update06 Jul 2022, 17:36
Reviewer Update
Write a review
I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
Write a reply:BoldItalicBulletsNumbers
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I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
Write a reply:BoldItalicBulletsNumbers
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Allison G's updateReviewer Update
06 Jul 2022, 17:38 Write a review
I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
AG
Allison G's update06 Jul 2022, 17:38
Reviewer Update
Write a review
I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
I was told by a consultant named Brandon that I could get 6 gigs of data for R157, to which I agreed, but he told me they couldn't load it on the system and had to do it from my phone. I allowed it because this is the reason I went to the store and the consultants are there to advise and assist.
When I checked my Vodacom App some time later, I discovered that the package I was promised was not loaded, but that the one they loaded costed double the price. I contacted the store and spoke to Marco, who promised to log a call, but nothing came of that!
On 31 May I contacted Vodacom Customer Service (all calls recorded) and asked them to remove the package, explaining that I only wanted the R157 data package that was offered to me at the store. The consultant confirmed that error had been rectified. When I checked my Vodacom app at a later stage again, it showed that nothing had been done.
I contacted Vodacom Customer Care again and spoke to a consultant (all calls recorded) and he promised that he had rectified the problem - but again the app proved that nothing had been done.
My account balance is currently R1,225.35 when it should be R687 (R530 for my initial package and R157 for the additional data package as discussed with the customer care consultants).
I have been emailing Vodacom Customer Care for weeks to get this issue resolved, but I receive absolutely no response, no calls or emails, and no resolve.
Adding additional services or costs to customers accounts is *****, and I have made this very clear in my emails to Vodacom, but they blatantly ignore me.
I will continue to pay R157 for the data I agreed to, in addition to the R530 for my original contract on a monthly basis, as this is what I requested and agreed to in my conversations with Vodacom Customer Care (which are recorded). I will not pay any additional amounts they are billing me and hopefully I receive a summons to court - so that I can make public what Vodacom Customer Care Consultants are doing to the public.
What I find to be utterly ridiculous, is that Vodacom has a customer care department that are earning salaries, yet they do not respond to customers queries and complaints. In addition to the above, I had a query two months ago which was never resolved, yet a consultant had the cheek to email me to say the ticket had been closed with an invalid reason.
I have been a Vodacom customer for many, many years, but they can kiss my business goodbye as I believe that I have grounds to terminate my contract.
Vodacom's reply:15 Jun 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team Allison G:20 Jun 2022, 12:53Still no calls or further communication from Vodacom, except for the email above notifying me that a consultant will make contact with me.Allison G:20 Jun 2022, 13:03Now my emails to Vodacom aren't even going through! The system says "their mailbox is full!"
Private ReplyVodacom's reply:22 Jun 2022, 15:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our billing team for further assistance. Based on the feedback provided, our team made contact with you and will be assisting with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private ReplyAllison G:23 Jun 2022, 07:55I was eventually contacted by a consultant yesterday afternoon, who confirmed that Vodacom would reverse the charges on 2nd July once the billing is done. I will revert if this has not been effected on the day.Allison G:04 Jul 2022, 22:41Despite all my efforts and a consultant calling me today to say my account has been sorted out, Vodacom still hasn't fixed the problem. Isn't it pathetic that a huge company can't sort their **** out after all the complaints. My account is still in arrears. Do their staff actually work
or know what they are doing?
Pathetic, no service from Vodacom. I will now cancel my contract and never ever use vodacom again. Allison G:06 Jul 2022, 17:32A text message was received from vodacom stating my query has been resolved and closes, yet my query has NOT been resolved, despite MONTHS of emails and calls.
Strange how Vodacom management couldn't be bothered to take this seriously or get it resolved despite the continuing bad reviews I have posted on this forum. DO THEY CARE about their customers, do they give a damn about the negative publicity .. obviously not.
AG
Allison G's updateReviewer Update
12 Jul 2022, 22:43My account still is not correct despite Vodacom adjusting it. How much longer until the account balance reflects the correct amount?
AG
Allison G's update12 Jul 2022, 22:43
Reviewer Update
My account still is not correct despite Vodacom adjusting it. How much longer until the account balance reflects the correct amount?
AG
Allison G's updateReviewer Update
26 Jul 2022, 07:42Despite Vodacom contacting me and sorting out a portion of the problem, my account is still in arrears. Does Vodacom take these reviews seriously? I will continue to voice my disappointment on this platform until they sort this matter out.
AG
Allison G's update26 Jul 2022, 07:42
Reviewer Update
Despite Vodacom contacting me and sorting out a portion of the problem, my account is still in arrears. Does Vodacom take these reviews seriously? I will continue to voice my disappointment on this platform until they sort this matter out.
AG
Allison G's updateReviewer Update
16 Aug 2022, 07:45My issues have finally been sorted out by Vodacom. It certainly helps to have Hello Peter as a platform to complain about bad service - Thank you Hello Peter.
AG
Allison G's update16 Aug 2022, 07:45
Reviewer Update
My issues have finally been sorted out by Vodacom. It certainly helps to have Hello Peter as a platform to complain about bad service - Thank you Hello Peter.