No service from Vodacom

Why is it so extremely difficult to just get some kind of service from the big monopoly companies?

I have fibre at home, or rather, I am supposed to have fibre at home, as I pay diligently for it.

Note that even though this is at my home, Vodacom is aware that this service is for my business, which is 100% online based.

Since Friday (25 March 2022) in the morning my fibre connection is off. I immediately reported it to Vodacom via their app. I received a ticket number (SR***). Late on Friday night an agent called me, he did some test and assured me that the problem will be sent through to the technicians.

Well, that was Friday night. Since then NOT A SINGLE PERSON from Vodacom, or their appointed service provider(s) in this area contacted me.

Today, i.e Monday 28 March 2022 I called the Vodacom call centre again, I spoke to a team leader who promised to get back to me with and ETA. Needless to say, it is now 18:40 and no-one came back to me yet.

I still don't have internet access, I still don't even have an idea whether anyone is working on the problem or not.

How on earth are a person suppose to make a living with such horrible service?

I would LOVE to move away from Vodacom, as I have no trust in them at all, but unfortunately they are the only fibre providers in this area. They know they have the monopoly here, I suppose that is why thy don't care about rendering some kind of service.

And don't tell me it is not you, but the local service provider, because it is Vodacom who contracted this service provider. If they cannot, or will not, serve your customers, then you have to replace them.

Bad Vodacom, very, very bad. Your service does not suck, it is non existent!