BvdW
Betsie van der Westhuizen

1 reviews | Active since Oct 2020

13 Oct 2020, 13:58

NO SERVICE FROM VODACOM AND NO MANAGEMENT COMMUNICATION

The most *********** company ever! App**** for a reallocation of wi-fi to an area where there is existing fibre on the 21st of August. I have followed up numerous of times with each time a promise of someone phoning me back. I am still paying for my fibre which I still not have to this day on the 13th of October. There is no line management available and their call centre are not allowed to give it out. What is a manager there for then. I am SO disappointed in VODACOM's service and will definitely not recommend them at all!

0
Replies (1)
Vodacom
Vodacom's reply13 Oct 2020, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team