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MF
Malcolm F

1 reviews | Active since Dec 2009

08 Dec 2021, 18:24

No service from Vodacom - affecting many people

For some time I have not been able to use my cell phone at home. I can receive calls but I am unable to reply to the caller. This affects several other people in our road and we all have been trying to get resolution. We understand that there is insufficient coverage from various Vodacom masts. It is so bad that when we try and register our complaint with Vodacom they are unable to hear what we have to say. I have now raised the issue with ICASA but after a 7 day wait I have had no response from Vodacom or ICASA. I am looking into the legal way of demanding a refund of 3 months payments. I am also stopping any future payments to Vodacom until a workable solution has been delivered. I understand a booster can be fitted at my home to alleviate this problem until a tower provides the necessary coverage. Vodacom are able to shut us off from their network and sue us for non payment but when the boot is on the other foot are totally reluctant to do anything.

I am writing this to alert all current and proposed Vodacom users to these problems. My rating of Vodacom is a big fat 0

0
Replies (4)
Vodacom
Vodacom's reply08 Dec 2021, 21:55
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MF
Malcolm F's update09 Dec 2021, 21:01
Reviewer Update
The residents of The Valley Walk have been complaining for several weeks and nothing has happened. In desperation I contacted ICASA and Hollopeter. Still no action and the service is as bad as ever. My understanding is that a booster can be installed in each home which will solve that particular problem. Please deliver mine early next week and a full refund of all my Vodacom charges for the last 3 months. When I have had trouble free communication for at least a week I will consider further payments against my contracts. Please acknowledge receipt of this reply and supply firm dates and description of the planned remedial action.
MF
Malcolm F's update15 Dec 2021, 23:05
Reviewer Update
It is now 15th December. I have not been contacted by anyone from Vodacom and the service is still appalling. I am instructing my bank not to make any further payments to vodacom as they are in breach of contract and I request repayment of the last 4 months invoices due to totally unacceptable service. I am informing all my neighbours of the actions I have taken.


MF
Malcolm F's update20 Dec 2021, 11:12
Reviewer Update
It is now 20th December and I have not received any assistance or advice from Vodacom. I did receive one call which I could not continue because I COULD NOT REPLY TO CALLER!). I am in the process of closing my account and demanding repayment for the period we have not been receiving a service. I am advising all in my road and others who are affected to do the same. When all 20-30 contracts have been closed perhaps Vodacom will wake up!