No service from Vodacom

On the 12/12/19 open serve technicians installed my fibre line. I was told that my Vodacom modem would be delivered the next day. But that did not happen, the modem only came on the on the 17/12/19. I was told to call the call center for activation and I’ve been doing that since then. After many attempts a call was finally logged on the 20/12/19. Then I was told that department doesn’t work on week ends it will be sorted Monday. Monday came and went. I called Tuesday again and After explaining my story to a consultant she cut my call. Today the 25/12/19 still no internet connection, I called a manager named Fasiel and he tells me that department is closed today and tomorrow. I am a red VIP customer And my average spend is R4000 a month, this is really sad how Vodacom treats there loyal customers.