ML
Moses L
1 reviews | Active since Mar 2009
17 May 2021, 11:03
No service from vodacom
I purchased airtime yesterday on the vodacom app, I didn't receive it, I had an emergency and couldn't contact the hospital directly because the contact center manager told me to wait while I had to contact the hospital. While writing this the money was deducted from my account an I still didn't receive the airtime from the my vodacom app. Order number is E***. The inadequate service also cost me Voda bucks points
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Vodacom's replyOfficial
17 May 2021, 11:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2021, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Moses L's updateReviewer Update
25 May 2021, 15:29On 16th May 2021 I purchased airtime from Vodacom which will allow me to contact the ambulance service directly here in Aliwal North a town here in Aliwal North.
The airtime I bought from vodacom through the my vodacom app was not activated. I contacted vodacom customer service and they told me that they have no record an the manager on duty named Marcia told me I should wait for a few hours and drop my call.
I then had to run 30min to the hospital for them to come to the aid of my neighbor. I wrote the 17th of May on hellopeter and got a respons on 18th May. I responded the same day with the proof of payment. 7 days later on 25th May vodacom respond sorry for the delay we loaded the airtime purchased on the 16th May.
With no consideration of the life nearly lost. Fellow South Africans please never trust that vodacom banking services will be as successful as the the other 5 big banks in our country because they just don't care about the people who use their products and services.
The airtime I bought from vodacom through the my vodacom app was not activated. I contacted vodacom customer service and they told me that they have no record an the manager on duty named Marcia told me I should wait for a few hours and drop my call.
I then had to run 30min to the hospital for them to come to the aid of my neighbor. I wrote the 17th of May on hellopeter and got a respons on 18th May. I responded the same day with the proof of payment. 7 days later on 25th May vodacom respond sorry for the delay we loaded the airtime purchased on the 16th May.
With no consideration of the life nearly lost. Fellow South Africans please never trust that vodacom banking services will be as successful as the the other 5 big banks in our country because they just don't care about the people who use their products and services.
ML
Moses L's update25 May 2021, 15:29
Reviewer Update
On 16th May 2021 I purchased airtime from Vodacom which will allow me to contact the ambulance service directly here in Aliwal North a town here in Aliwal North.
The airtime I bought from vodacom through the my vodacom app was not activated. I contacted vodacom customer service and they told me that they have no record an the manager on duty named Marcia told me I should wait for a few hours and drop my call.
I then had to run 30min to the hospital for them to come to the aid of my neighbor. I wrote the 17th of May on hellopeter and got a respons on 18th May. I responded the same day with the proof of payment. 7 days later on 25th May vodacom respond sorry for the delay we loaded the airtime purchased on the 16th May.
With no consideration of the life nearly lost. Fellow South Africans please never trust that vodacom banking services will be as successful as the the other 5 big banks in our country because they just don't care about the people who use their products and services.
The airtime I bought from vodacom through the my vodacom app was not activated. I contacted vodacom customer service and they told me that they have no record an the manager on duty named Marcia told me I should wait for a few hours and drop my call.
I then had to run 30min to the hospital for them to come to the aid of my neighbor. I wrote the 17th of May on hellopeter and got a respons on 18th May. I responded the same day with the proof of payment. 7 days later on 25th May vodacom respond sorry for the delay we loaded the airtime purchased on the 16th May.
With no consideration of the life nearly lost. Fellow South Africans please never trust that vodacom banking services will be as successful as the the other 5 big banks in our country because they just don't care about the people who use their products and services.