JV
Jacques V
1 reviews | Active since Mar 2017
25 May 2022, 11:44
No service from Vodacom
On 09 April 2022, a salesperson was at my gate, selling me a promotion from Vodacom for amazing Fibre. I scheduled the installation for the 28th of April. It is 25 May 2022 and there is still no installation. I had to cancel my current service provider and re-connect again for a penalty just because Vodacom cannot manage their after-sales. I have phoned 3 times to follow up and all that I get is "we have escalated the matter sir". Absolutely no service from supposedly the best service provider.
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Vodacom's replyOfficial
25 May 2022, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2022, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jacques V's updateReviewer Update
31 May 2022, 08:06It’s been a week since your response and still no agent phoned me. Just shows you how Vodacom cares about client service.
JV
Jacques V's update31 May 2022, 08:06
Reviewer Update
It’s been a week since your response and still no agent phoned me. Just shows you how Vodacom cares about client service.