no service from Vodacom

<p>1- ********** 9341</p> <p>Cellphone soft-locked for no reason</p> <p>7 June 2016 : Received email Vodacom softlocked my cellphone on 7 June 2016 – email read “Vodacom Balance Notification. For your information. MANDATORY ACCOUNT LIMIT REACHED-SUBSCRIBERS SOFTLOCKED”. No further info in email … no contact numbers …</p> <p>8 June 2016 : After unsuccessfully trying to resolve the issus over phone, went to vodaworld on 8 June 2016. Lady at Customer Service was extremely helpfulll, but could not resolve my issue – seems I’ve exceeded my credit limit on account … but no solution was give on how to fix … she escalated to “acquisitions department (with a note to kindly keep the customer updated) but no response received from anyone at Vodacom. Above reference number obtained from this kind lady at vodaworld.</p> <p>9 June 2016 : Received email from Vodacom supposedly unlocking my account – email read “Vodacom Balance Notification. For your information. Account Unlocked.” … however still cannot make any outgoing calls or sms’e.</p> <p>14 June 2016 : tried to call 082111 … spoke to a (not helpful) lady that transferred me to another department … but telephone computer voice said “we are experiencing an unexpected error – please try again” … and cut me off!!!</p> <p>So, 1 week later I am still left in the dark … with a cellphone (my only means of communication) that I cannot use!</p>