JH
JP H
1 reviews | Active since Apr 2015
22 Jan 2020, 12:05
No service from Vodacom
I upgraded in Dec, got the phone on 19th and reported on the 20th that the phone is faulty. After many calls the phone is still with me and not picked up. Every time I call in they log a new collection with RAM and tell me I have to wait for pick up. Well it is a month now and still no use for the new phone as it is faulty. I want answers who is to blame for the stupid service?
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Vodacom's replyOfficial
22 Jan 2020, 13:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2020, 13:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team