No service from Vodacom

I have been struggling for over a month now with intermittent internet. Firstly Vodacom blamed Vuma for the line. nothing wrong with the line. then a external subcontractor said it was my phone????? nothing wrong with my phone.

I have been contacting their call centre continuously speaking to subcontracted call centre agents that can only escalate the matter with no satisfaction. an agent even said that it is Vodacom's line speed that is not capable of handling the load and consequently drops.

On 22 July I have even spoken to a manager Nonthlando Giya (excuse the spelling if wrong) that promised to call me within an hour. I am still waiting for that call?????

I have cancelled my service with them to be told a consultant will contact me. still no call. I called to follow up just to hold for 15 min to be transferred to a consultant to only be put on hold as the system loads with my SR number to never be spoken to again after several minutes of asking if someone is still on the line.

I am unable to move to another service provider as the line need to first be cancelled at Vodacom.

I have record of all the calls and discussions I had. This is the most horrible experience and service delivery I had ever. I feel victimised as I diligently pay my account each month by debit order but do not get the quality of internet that I pay for, I need to spend hours on the phone trying to sort it out and just no service from Vodacom.

I wont recommend them to anyone.