No service from Vodacom

This e-mail was send to Vodacom on the 25th of June 2020 and still no reply To: *** Sent: Thursday, June 25, 2020 3:47:52 PM GMT+02:00 Subject: Black listed

CAUTION: This email has originated from outside of Vodacom - be careful of attachments, links and suspicious payment requests. Please report suspicious emails using the Report Phishing button in Outlook. Good day Customer care

My name is Leonie Hattingh account number NA056169. I received a phone call from a collection company regarding this account. I spoke to your call centre last year when the contract came to an end (I think this in June or July – you will obviously have a record of that contract ending), that I do not want to renew the contract. The person I spoke to was adamant to get me to take another contract and I refused. Thereafter we did not receive any airtime as per the package so that made me believe that the account was ended as per our telephone conversation.

You can therefore imagine my horror that I have been handed over for collection and most probably blacklisted. Even if Vodacom never emailed me any statement nor phoned or sms’d me to notify me that there was arrears on this “pay as you go” account until May this year when I received a threatening sms. I have tried on a number of occasions to contact the help desk telephonically on the sms number that was sent to me ***), but there has been no answer. I must say, it seems really useless to send a contact number that no one mans. I am requesting that my name get cleared and this get sorted out on your side. I will appreciate if you can do this in writing and reply directly to this mail.

Regards Leonie