No service from Vodacom
Worst service from Vodacom. Logged a query on 3rd of May....tiday 18 May still not resolved. Promises made about it will be solved in 7 days. Quick to take money from your account but can not do a refund. Nobody to speak to at Vodacom just a call centre who has escalated my query.( even that doesn't help) And no one has contacted me after I rayed there service at the end of the call as 0/10. What a joke to do it.
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Vodacom's replyOfficial
18 May 2019, 16:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 May 2019, 16:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 May 2019, 08:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that you have not provided any contact details. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply20 May 2019, 08:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that you have not provided any contact details. Please call 082135 for any further assistance. Regards Consumer Website Team