SM
Subashnie M
1 reviews | Active since Jun 2016
21 Jan 2019, 13:38
No service from Vodacom
Fibre line installed at my premises on the 12.01.2019. Technician advised that the power box was not working and that I should contact Vodacom. Contacted Vodacom on Monday, 14.01.2019 – reference number: SR190 ********** 67. Called Vodacom numerous times since the 14th January with no estimated time of when Maintenance will be sent to my property. I have spoken to Pearl, Lelly, Noxy and Team Leader Phazal and no one can advise when this problem will be solved. Phazal the team leader advised that the CPE is Down. She informed me that she will contact me to advise when a technician will be dispatched – no feedback from Vodacom! I require the service that I am paying for. Please assist!
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Replies (2)
Vodacom's replyOfficial
21 Jan 2019, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Jan 2019, 10:52Dear Subashnie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply22 Jan 2019, 10:52
Official
Dear Subashnie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)