No Service from Vodacom

I have placed and order with Vodacom for the fiber. I choose and option where by you can get a T.V and XBOX with the deal. The T.V was delivered but not the XBOX, after speaking to Joey in the back office support on the 14th of September 2018. I was advised that I only placed an order for the T.V and not the deal with the T.V and XBOX. After spending R44.00 of my air time with to phone them back to have the matter resolved, I was advise that she will be placing an new order for me just for the XBOX (SO180 ********** 31), I have received the Quotation and accepted the quotation, since I have accepted the order that was placed, I had no feedback from any one nether has the XBOX been delivered. I have attempted again to place an order, but every time you select the option for the T.V with the XBOX and the system generate the quote for you only the T.V show on the quote. Clearly there must be a problem with the back office system. But that is not a concern and Vodacom need to fix their system. But waiting almost 3 weeks for someone to come back to you is really bad. It has been almost a month now since my T.V has been delivered and still no XBOX.