NO SERVICE FROM VODACOM

Our Vodacom fibre has been down for 6 days now. We work from home so our business is compromised daily. All the response we get from Vodacom is that they will escalate it. Now after 6 days they tell us that it is Vumatel's problem. Phone Vumatel and the call centre is no longer operational. This is the number provided to us by Vodacom!! Still no service. They are quick to sell but no back up service. I have told them to stop the debit order as I am changing service providers.