1 reviews | Active since Jun 2017
No service from Vodacom
<p>I logged a "call me back" on Vodacom's website on Tuesday 30 May 2017 at 18:18pm and received an sms to confirm that a consulant would contact me within 24 hours. I still have not received any response.</p> <p> I then went to Vodacom Mall @ Reds branch on Wednseday at +/- 9:00 am to request/apply for an unrestricted APN, and was told that Chris was not working that day and that I could go to Vodacom World Midrand to have this issue resolved.</p> <p>I then went to Vodacom World Midrand at 11:07 the same day, saw Lee at Counter 23, completed the APN form and was told that the restriction would be lifted within a day or two, at the most.</p> <p> </p> <p>I then called your callcentre last night at 18:30 and the consultant, firstly had no idea what NAT type or APN was, confirmed there was nothing loaded/pending on the system and told me to go back to Vodacom World the next day and check with them, as he could not help me.</p> <p> </p> <p>Today, I went to Vodacom Mall @ Red's again and spoke to Chris, who checked the computer and refershed the sytem and told me to return home and check again, as well as having to complete another APN unresticted access form, to which he said he would submit again and would take another two days.</p> <p> </p> <p>I returned home and checked again, yet the restiction has not been lifted. I then called Chris again and informed him that nothing had changed and he told me to go back to Vodacom World and check with them, as this would be the quickest way to have the issue resolved.</p> <p> </p> <p>i have never in my entire life received such shocking, outrageous service for a prepaid data package that costs an absolute fortune, to which I have spent thousands, this month alone.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This is how important your customers are to you....an automated response... excellent service, yet once again! well done Vodacom
This is how important your customers are to you....an automated response... excellent service, yet once again! well done Vodacom
