No service from Vodacom

<p>I was an Autopage customer since 1999 and in March 2016 all the Autopage contract was transferred to Vodacom.</p> <p> </p> <p>I realised that my initials and ID number was incorrect and informed your call centre in June / July 2016 – they advise me to go to a branch with the copy of my ID so that the branch can correct it on the system.</p> <p> </p> <p>In October 2016 I went to the East Rand Mall Vodacom branch with my ID copy and they could not assist me by correcting the ID number on the system and said they would log a call and made copies of my ID document.</p> <p> </p> <p>On the 10 January 2017 I call the call centre and needed to insure my table and still by ID number is incorrect on the system.</p> <p> </p> <p>The call centre said I must forward my documents and proof to them, since the 11 January 2016 I have been sending my documents with no reply from Vodacom.</p> <p> </p> <p>On the 12 January 2017 I upgraded my tablet last week with a struggle and on the 16 January 2017RAM return my upgrade due to my particulars are incorrect.</p> <p> </p> <p>On the 17 January 2017 I include the CEO of Vodacom on my e-mails but still no response to date.</p> <p> </p> <p>17 January 2017 I called the following:</p> <p>082 111 (Customer services) and spoke to them for 21:37 min with no success.</p> <p> ********** (Vodacom upgrade) and spoke to them for 16:35 min – they assured me that they will inform RAM about to problem and will instruct RAM to deliver my upgrade.</p> <p>RAM phone me at 16:12pm and inform me that Vodacom did not inform them about the problem and they will not be delivering the upgrade.</p> <p> </p> <p>18 January 2017 I called:</p> <p> ********** (Vodacom upgrade) and spoke 14:23 min to inform Vodacom upgrade about RAM not delivering my upgrade – they take down my details and come back to me.</p> <p>Vodacom upgrade returned my call and inform to the contact the accounts department on ********** </p> <p> </p> <p>I spoke to Brandon then been transferred to Candice then been transferred to Brenda how issued me with two new reference numbers.</p> <p> </p> <p>While I was busy with Brenda 26:34 min on the phone I received my two reference numbers and within 11min after receiving the reference number and sending again my documents I received a SMS stating that the one reference number has been closed – so what the use of reference numbers?</p> <p> </p> <p>19 January 2017</p> <p>I contact Vodacom Upgrade aging but my ID number and Initials are still incorrect to the Vodacom system.</p> <p> </p> <p> </p>