No service from Vodacom

Our internet is not functional for a week and after numerous calls to their call Centre, still no satisfaction. We were told the problem is with Vumatel, but after a Vumatel technition came to our house, he said the problem is with the router and discussed this with Vodacom call Centre from our house. Vodacom after more calls now tell us that it is a problem in Alberton area with Vumatel. And we have to wait. No service, but they do not miss an opportunity to collect their fees, service or not. YOU CANNOT COMPLAIN ABOUT THE SERVICE AS THERE IS NO SERVICE. Tried to talk to a Supervisor, but after holding for some time, was told that they will call back. We are still waiting for the return call. We feel helpless, but can do nothing to get what we pay for. Ridiculous.