CH
Christa H
1 reviews | Active since Aug 2019
03 Sept 2019, 12:43
No service from Vodacom
I still wait for Vodacom, they never contact me after my first review last week. I asking for assistance with my husband's fone number ***. You only closed his service ticket with reference number S4-39Q2C-C1RN2and you do nothing to fix anything. You said you contact me several times i has no misscall. You disconnected my husbands fone from internet, you take his data because he cant use it. What will you do to fixed that phone? Im still wait!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Sept 2019, 15:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 15:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CH
Christa H's updateReviewer Update
05 Sept 2019, 03:56On the 3August2019 Vodacom comment on my second review that a consultant will contact me, nobody contact me. All i asked is that give my husbant the right settings on his blackberry that he may log into internet the phone number *** his BIZ is still on but for now he cant log in to fb or any internet side. What must we do hellopeter? Its now the third time i review here. Please can somebody helped us. In 18yrs it is the first time Vodacom do not even come back to us.
CH
Christa H's update05 Sept 2019, 03:56
Reviewer Update
On the 3August2019 Vodacom comment on my second review that a consultant will contact me, nobody contact me. All i asked is that give my husbant the right settings on his blackberry that he may log into internet the phone number *** his BIZ is still on but for now he cant log in to fb or any internet side. What must we do hellopeter? Its now the third time i review here. Please can somebody helped us. In 18yrs it is the first time Vodacom do not even come back to us.
Vodacom's replyOfficial
05 Sept 2019, 14:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply05 Sept 2019, 14:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
CH
Christa H's updateReviewer Update
06 Sept 2019, 05:35Vodacom phone me yesterday afternoon. The guy who speak with me and said i must change manualy my service provider and then change it back, put of the phone and restart it again. Its still the same we can't log in to internet. There is no way that i can phone Vodacom there is not a opsion to speak with a consultant. Now im tired for Vodacom!
CH
Christa H's update06 Sept 2019, 05:35
Reviewer Update
Vodacom phone me yesterday afternoon. The guy who speak with me and said i must change manualy my service provider and then change it back, put of the phone and restart it again. Its still the same we can't log in to internet. There is no way that i can phone Vodacom there is not a opsion to speak with a consultant. Now im tired for Vodacom!