No service from the provider

To whom it may concern: I recently made a payment to my account by using the Vodacom App. Though the App is there to make life convenient, my experience has been anything but convenient. I paid on the 5th of January 2024 and my payment reflected as pending. Vodacom instructed me to reverse the payment by means of going to the bank, just to realize that the money was deducted by Vodacom and that the need to give it back. My money is still pending and after numerous emails to show proof of payment my phone is still disconnected. How do you create a system to make life easier, yet disconnecting me from my livelihood. This is unacceptable and as a service provider, it comes across as no service from this prover. I am utterly disgusted by the way I have been handled.