No service from the company

<p>I logged an enquiry on Twitterr on Saturday afternoon. Soon after, I got a call asking for further information. I spent 17minutes on this call describing my issues with the app and also issues with the Double your Data promo that was not kicking in on my side. The consultant asked for screenshots which I sent as we were speaking and promised to log a call and send a reference number. This was never received. I followed up repeatedly with no response from Vodacom. </p> <p>I am tired of the blatant disregard for customers that Vodacom has been progressively been implementing while their service and call centre deteriorates without a care. I have a year to go on my contract and honestly, my health cannot afford all the upsets that I literally get when communicating with Vodacom. I absolutely detest having to beg, especially for a service I pay so much for. </p> <p>So since there is no service nor feedback from Vodacom, would I be within my rights to cut off my account with them, port my number and have a new service provider?</p> <p>I really want nothing else to do with Vodacom at this time.</p>